FAQ

HOW CAN I PAY?

We accept all major credit, debit cards and PayPal. Please be sure to provide the correct billing address your credit card has on file for you as incorrect information may cause a delay in processing your order.

All credit cards and cardholders are subject to validation checks and authorisation by your bank or card issuer. If the issuer of your payment refuses authorisation for payment of your order, we are not liable for any delay or non-delivery of your order.

WHEN WILL I BE CHARGED?

The full purchase price will be charged to your card upon placement of your order. Payment will be debited and cleared by Sage Pay online payment services or through PayPal, depending on your payment method.

WHAT ABOUT CREDIT CARD SECURITY?

Fear not, all orders are encrypted to ensure safe transmission to us. We use secure server software (SSL) to ensure your information is safe and cannot be read.

You are entitled to cancel any payment due to be made in respect of your order in the event that you discover that your card has been used fraudulently by any unauthorised person to buy goods under this contract. Your card issuer will be liable to re-credit your debit, credit or payment card in respect of any sums already paid. If you do discover that fraudulent use has been made of your card you should immediately notify both Wax Lyrical Ltd and your card company with full details.

WHAT ABOUT MAESTRO (SWITCH) CARDS AND ISSUE NUMBERS?

When using a Maestro card (or Switch card if you use its old name) please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card).

You need only enter an issue number for a Maestro card. If your Maestro card has no issue number, like some Royal Bank of Scotland cards, then type in a dash “-“.

WHAT IF I WANT TO CANCEL MY ORDER?

You have a right to cancel your order placed with us 
until the goods have been packaged by us for despatch. Should you wish to cancel your Magpies Nest order please contact our customer service number on 0161 338 8262 or email us at info@magpiesnest.co.uk immediately.

CAN I BE REFUNDED ON GIFT WRAP?

When an order is gift wrapped please be aware this is a non-refundable service regardless of whether the order is returned or cancelled.