Family Heart Plaque

Are you looking for info on our free click & collect service? Check out the Click & Collect page.

UK Orders

Orders using standard delivery options (Royal Mail 1st and 2nd Class) will usually be dispatched within 24 – 48 hours of the order being placed (but we always do this as fast as possible). You will receive an email from us letting you know your order has been dispatched and another with tracking details included.

If you are not in when your parcel arrives you will be left a card, with instructions for collection at your local Royal Mail sorting office or how to re-arrange delivery.

Please be aware that at certain times of year there can be seasonal delays to the postal service, these are out of our control unfortunately.

Orders placed after 1pm on Friday will be dispatched on the following Monday.  Orders placed after 1pm on a Bank Holiday Friday will be dispatched and processed on the first working day after the Bank Holiday.

Next Day Delivery

Next Day Delivery Orders will be sent via Royal Mail Special Delivery and will require a Signature.

Next day delivery orders must be placed before 1pm. Any orders placed after 1pm will not be guaranteed to reach you by the next working day. Any next day delivery orders placed on a Friday will not be dispatched until Monday.

The below are exceptions that will incur delays to the Next Day Delivery Service, if in any doubt please contact us via our CONTACT page.

Delivery within two working days by 5.30pm is possible to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Delivery within three working days by 5.30pm is possible to the following islands:

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

European Orders

We are currently unable to deliver outside the UK due to Brexit and customs restrictions.